Digital Devon Wayfinder

Connectivity

Connectivity feeds every digital system. Without a strong, reliable connection, nothing else works. This page covers what good connectivity looks like, what your business needs, what it costs, and how to get there.

Why connectivity matters

The Starting Point for your Digital Journey

As you begin your journey, the very first thing you need is the ability to see, hear and connect. Without that, you can’t work digitally.

In the Digital Devon Wayfinder, Connectivity is your lifeline. The path that makes all forward movement possible.

If you cannot connect, you cannot travel.

If your connection is weak, unstable or unreliable, then:

  • AI tools stumble like a compass in a storm
  • Cloud systems freeze like a path blocked by fallen branches
  • Teams lose direction and momentum
  • Customers lose trust in your journey
  • Cyber dangers slip between the shadows
  • Progress slows to a crawl

For rural SMEs especially, poor connectivity can feel like a digital bog: harder to move, harder to grow, harder to compete. It results in lost revenue, difficulty scaling, limited access to markets, challenges recruiting talent, and lower growth and productivity.

When connection is strong

A strong connection is like clearing the canopy and letting the light pour through. It unlocks:

  • A 15-30% uplift in productivity
  • 10-25% lower operational costs
  • New revenue streams
  • Stronger customer experience
  • Happier, more flexible teams

Across Devon, good connectivity narrows the “digital divide,” ensuring that every business – not just those along the well-trodden urban paths – can move confidently through the forest and compete on a national and global stage.

The rules

Connectivity is a regulated domain. The Universal Service Obligation (USO) sets a minimum threshold of 10 Mbps.

Premises without the minimum threshold are priority candidates for upgrade programmes including Connecting Devon and Somerset (CDS) and Project Gigabit.

What's in the Connectivity Zone

Connectivity in the Wayfinder isn’t just “broadband.” It is every method your business uses to stay connected to the world beyond the forest.

External connectivity – the paths into and out of your business

  • Broadband: FTTP, FTTC, leased lines, fibre, wireless, satellite
  • Mobile data: 4G, 5G, mobile broadband, IoT connectivity

Internal connectivity – the digital pathways inside your business

  • Routers
  • Firewalls
  • Switches
  • Wi-Fi access points

Performance – the strength of digital performance is dependent on not only your internal digital infrastructure but your connectivity to the external world including how you manage

  • Resilience: through implementing backup connections, dual networks, failover
  • Getting the right experience in terms of speed, latency, uptime, capacity
  • Ability to capitalise by being future ready for cloud, automation, AI and remote work
  • Ensuring your business has the right cyber protections linked to the network

Connectivity is the pipework, the pathway, and the pulse that everything else relies on. Your whole digital business activities depend on its strength.

Devon's connectivity picture

  • Superfast broadband (≥30 Mbps): 96.71% of premises in Devon have access
  • Full fibre (FTTP/FTTH) coverage: 73.27%
  • Gigabit-capable broadband (FTTP or DOCSIS 3.1): 75.33% of premises
  • Ultrafast broadband (>100 Mbps): available to 75.36% of premises
  • Below the 10 Mbps Universal Service Obligation: 1.68% of premises

This puts Devon slightly below the UK full-fibre average (82.9%) but above rural counterparts. If you don’t know what coverage you have currently or what is planned ask us at the Chamber so you can plan accordingly

What connectivity your business needs

Superfast broadband (≥30 Mbps)

A broadband connection capable of download speeds of at least 30 Mbps, often delivered via FTTC (fibre-to-the-cabinet) or some wireless systems. Suitable for basic cloud use, good for running a small office, video calls and general business tools. Not ideal for heavy data uploading, AI workloads, or multiple simultaneous users.

Superfast broadband (≥30 Mbps)

A broadband connection capable of download speeds of at least 30 Mbps, often delivered via FTTC (fibre-to-the-cabinet) or some wireless systems. Suitable for basic cloud use, good for running a small office, video calls and general business tools. Not ideal for heavy data uploading, AI workloads, or multiple simultaneous users.

Superfast broadband (≥30 Mbps)

A broadband connection capable of download speeds of at least 30 Mbps, often delivered via FTTC (fibre-to-the-cabinet) or some wireless systems. Suitable for basic cloud use, good for running a small office, video calls and general business tools. Not ideal for heavy data uploading, AI workloads, or multiple simultaneous users.

Superfast broadband (≥30 Mbps)

A broadband connection capable of download speeds of at least 30 Mbps, often delivered via FTTC (fibre-to-the-cabinet) or some wireless systems. Suitable for basic cloud use, good for running a small office, video calls and general business tools. Not ideal for heavy data uploading, AI workloads, or multiple simultaneous users.

Recommended connectivity by sector

Retail & hospitality

100 Mbps+ FTTP, strong Wi-Fi, plus wireless or 5G backup for payment systems and EPOS.

FTTP 300-900 Mbps or leased line; high-reliability connection for cloud apps and VoIP.

FTTP 300 Mbps-1 Gbps with high upload speeds; optional 5G backup for large file uploads.

Stable, low-latency FTTP or leased line; 5G or private network support for IoT sensors and automation.

4G/5G mobile broadband for site offices, FTTP for headquarters, dual-network resilience.

FTTP 300 Mbps+ plus 5G backup; low-latency needed for tracking, telematics and routing systems.

Leased line or FTTP 500 Mbps-1 Gbps; high-uptime essential for clinical systems and secure data.

FTTP 1 Gbps+; strong internal Wi-Fi; dual-network resilience for e-learning and hybrid teaching.

FTTP where available; otherwise wireless or satellite with 4G/5G backup; stable upload for sensors and compliance reporting.

FTTP 300 Mbps+ or leased line; 5G/WAN links for monitoring equipment, sensors and data-heavy modelling.

FTTP 300 Mbps+ plus wireless/5G backup; high-capacity Wi-Fi for visitors, ticketing and streaming.

Leased line or FTTP 500 Mbps-1 Gbps; dual-network resilience, strong upload for collaboration platforms.

FTTP 150-500 Mbps; strong Wi-Fi for tenants, optional 5G failover, remote monitoring of buildings.

FTTP 1 Gbps or leased line; low-latency, high-capacity connectivity for AI, cloud, dev-ops and rapid scaling.

Recommended connectivity by business size

Sole traders / independent consultants

FTTP 100-150 Mbps, strong Wi-Fi, and optional 4G/5G mobile broadband as backup. Ideal for video calls, cloud storage and flexible working.

FTTP 150-300 Mbps, solid upload speeds (30-50 Mbps), business-grade router, and 5G backup for resilience.

FTTP 300-500 Mbps or a low-tier leased line depending on cloud reliance; dual-band Wi-Fi and optional dual networks for uptime.

FTTP 500 Mbps-1 Gbps or leased line; strong internal network (managed switches, access points), automatic failover, and high upload speeds for collaboration tools.

1 Gbps FTTP or leased line, dual networks for resilience, segmented Wi-Fi, low-latency setup for VoIP/AI/cloud systems, and managed network monitoring.

Leased line or multi-gigabit FTTP, guaranteed SLAs, full redundancy (dual providers), enterprise-grade Wi-Fi, robust cybersecurity, and continuous performance monitoring.

The six-step plan

Step 1
Assess your current position

Ask yourself:

  • What broadband technology do we currently use?
  • Is our speed enough for cloud, AI, video, VoIP, or remote work?
  • Do we regularly experience dropouts, lag or slow uploads?
  • Does the business rely on a single point of failure?
Step 1
Step 2
Map what your business actually needs

What kind of digital company are you?

The nature of the services you offer or the products you produce, and your company size, will both shape what you need. Use the sector and size guides above to get a starting point.

Step 2
Step 3
Upgrade to the right connection

Choose the right pathway: fibre, leased line, wireless, 5G, satellite - everything depends on your location and terrain.

Options to consider:

  • FTTP (fibre-to-the-premises): best for speed and price
  • Leased line: guaranteed performance, business-grade SLAs
  • Wireless / microwave: important for rural areas lacking fibre
  • 5G broadband: flexible, fast, ideal for mobile or temporary sites
  • Starlink / satellite: fallback for remote premises
Step 3
Step 4
Strengthen your internal network

Your network needs to be resilient inside the organisation. Things to consider:

  • Business-grade router - provides greater stability and fewer dropouts, better security with built-in firewalls and intrusion prevention, support for more users and devices, faster end-to-end speeds, and professional features like VLANs, VPNs, traffic prioritisation (QoS) and remote management.
  • Modern switches (not domestic kit) - higher performance with gigabit or multi-gigabit speeds for large files, cloud tools and AI workloads. Better reliability, network segmentation (separating office, IoT and guest networks cleanly), easier scalability, and better diagnostics for faster troubleshooting.
  • Automatic failover to a backup connection - keeps your business online during broadband faults, reducing downtime costs and protecting customer service. Phones, bookings, online sales and transactions stay live. Supports hybrid and AI-enabled workflows by providing continuity for remote staff, automations and cloud services. Build resilience with dual networks (e.g. FTTP + 5G).
Step 4
Step 5
Build resilience

Aim for "always on" connectivity using:

  • Two different providers
  • Two different technologies (e.g. fibre + 5G)
  • Automatic failover
Step 5
Step 6
Review annually

Connectivity needs change as the business grows or adopts AI. Build an annual review into your business planning cycle.

Step 6

Cost guidance

How much should I pay?

Reflects average UK business pricing in 2025-2026.

Broadband & networks

  • FTTP business broadband: £35-£90/month
  • High-speed FTTP 900 Mbps: £80-£120/month
  • Leased line: £250-£800/month depending on location
  • Business 5G broadband: £25-£60/month
  • Starlink: £75-£90/month plus £300-£450 hardware
  • Routers and switches: £100-£800 depending on scale
  • Wi-Fi infrastructure: £200-£3,000 per site
  • Network installation: £500-£5,000 depending on complexity

Ongoing support

  • Network monitoring: £10-£30 per user per month
  • IT support: variable, often bundled

How long it takes

Planning your connectivity changes

  • FTTP install: 2-12 weeks
  • Leased line: 8-18 weeks
  • 5G broadband: same day
  • Wireless / microwave: 1-4 weeks
  • Network infrastructure upgrades: 1 day to 2 weeks

The benefits

What strong connectivity is worth

If you need to make the business case to your board, this is what you should anticipate based on the Devon market in 2025-2026.

Direct ROI

  • Productivity uplift: 15-30%
  • Reduced downtime: up to 90% fewer interruptions
  • Lower telephony costs with VoIP: 20-60% savings
  • Faster customer response times
  • Lower cost-per-employee for IT

Indirect ROI

  • Enables AI tools (automation, customer service AI, analytics)
  • Allows hybrid working (lower office costs)
  • Supports cloud migrations
  • Makes Devon businesses more competitive nationally

Risk reduction

  • Stops outages halting operations
  • Reduces cybersecurity gaps caused by outdated hardware
  • Ensures compliance with data protection and industry standards
  • Provides business continuity in storms or rural disruptions

Getting the best out of your provider

Questions to ask when choosing or reviewing a provider:

  • What is the realistic speed and uptime?
  • Do you offer business-grade SLAs?
  • Is installation fully included?
  • What resilience options do you offer?
  • What is the total cost of ownership over three years?
  • How quickly do you respond to faults?
  • Can I integrate a 5G failover or secondary line?
  • What security features are included?

What good looks like

The Connectivity Wayfinder outcome

By the end of this part of your journey, your business will:

  • Know exactly where it stands in the forest
  • Understand what trail it should be on
  • See gaps, dangers and opportunities with clarity
  • Have the confidence to ask the right questions
  • Leave with a practical, affordable plan for upgrading

This is the moment in your journey when the trees part, the sun falls across the path, and you can finally see the route ahead with certainty.

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